RMA requests are reviewed by Technical Support.
Expected lead time is four weeks upon receipt at the factory.
Note: A Return Material Authorization (RMA) number must be acquired and displayed on any packages shipped to the factory or they will be refused.
Note: Please ensure you save and/or make a note of any custom software configurations applied to the equipment prior to returning it for repairs. After repairs are made, the Repair Center will attempt to configure the device to its "as-received" state, but in some cases that may not be possible and the device will be returned to its original factory default configuration.