All RMA requests are reviewed by Technical Support. If approved, Technical Support will issue you an RMA Number. Please provide as much information as possible about your issue so that our Technical Support team can make an informed decision.
Following receipt of your material, the expected lead time is four (4) weeks. Please note that this time may vary based on a variety of factors. We will inform you if the lead time is greater than 4 weeks.
An RMA number must be received prior to the return of any material. Please ensure that the RMA number is clearly marked on the outside of the packaging. Failure to clearly mark the package may result in it being returned.
Please ensure you save and/or make a note of any custom software configurations applied to the equipment prior to returning it for repairs. After repairs are made, the Repair Center will attempt to configure the device to its "as-received" state, but in some cases, that may not be possible and the device will be returned to its original factory default configuration.
A standard 30% restocking fee will apply with every product return, due to time and resources needed to process the return to our inventory. In addition, our Credit Return policy is equipment or item(s) must be received in new/unused condition and in their original packaging.
A Purchase Order for the full amount of the Adavanced Replacement material is required before we can ship that material to you. The Technical Support team will provide you with the dollar amount.