Placing and Tracking an Order

Order Entry/Tracking Process

This process exists because of the nature of our product. There is typically some customization or calibration involved and our products frequently fall under technology export controls.

Note: If you need a response to an RFQ, please contact your authorized local sales representative.

Questions about your order’s status or tracking information? Contact the Customer Service Representative responsible for your region (see below).

U.S. Customer Service Representatives are available for the following regions:

• Asia Pacific
• US
• Canada
• Middle East

Monday - Friday, from 8:00 AM - 5:00 PM Central Standard Time, United States.

• Email ([email protected]) 
• Telephone: 1.952.941.5665 – Option 2, or
• 1.800.765.FIRE (3473) – Option 2

UK Customer Service Representatives are available for the following regions:

• UK
• Europe

Monday - Friday, from 8:00 AM - 5:00 PM GMT

• Email ([email protected]) 
• Telephone: +44 (0) 1784 902741