Frequently Asked Questions

Det-Tronics supports the general objectives of the REGULATION (EC) No 1907/2006 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL concerning the Registration, Evaluation, Authorization and Restriction of Chemicals (REACH) which seek to improve human and environmental protection. 

Under this Regulation, the products we sell are “articles”, without intended release of a chemical substance. Learn more about our safe use products here.

Det-Tronics regularly responds to RFQs. The process for getting a response is the same whether you are looking for a Request for Quote (RFQ), Request for Information (RFI) or a Request for Proposal (RFP). Please send your document to your authorized local sales representative. We will review your request and prepare a comprehensive response.

You can learn more about how we manage these requests here

Flame detectors, combustible gas detectors, toxic gas detectors and explosion-proof smoke detectors, as well as an addressable safety controller that is compliant to NFPA 72® and certified for annunciation and releasing.

Det-Tronics
6901 West 110th St.
Minneapolis, MN, USA
 Phone: +1-952-941-5665
 Phone: +1-800-765-FIRE
 Email: [email protected]

Contact us today!

The regulations designed to protect lives and property in high-hazard applications like those Det-Tronics serves are constantly changing. Because of this on-going evolution of standards, codes and regulations, it is best to contact your local authority having jurisdiction (AHJ) for the most current information. 

If you are interested in a general overview of this information, you can use the resources Det-Tronics has put together for that purpose.

Please note that these resources are for informational use only. No decisions should be made using these sources without consultation with your AHJ.

Det-Tronics and Autronica have been working together for more than two decades, protecting lives and assets with industry-leading fire and life safety systems. The fastest way to get information about Autronica products and services is through your authorized local sales representative. You can also obtain information on the products and services our sister company Autronica offers by visiting their website. 

Safety Data Sheets (SDS) for Det-Tronics products are available through the 3E Protect online portal. Navigate to this site, enter the Det-Tronics part number, and you will find the corresponding SDS. If you cannot find the SDS you are looking for, please contact your authorized local sales representative.

Click here to locate your authorized local sales representative.

You can find out how to request field service here.

You can view product installation and other videos in our Videos section and on Youtube.

Det-Tronics accepts purchase orders (POs) via email and postal delivery. Please go here for all the details.

Contact your authorized local sales representative for assistance.

Each order is dependent upon its complexity. We may need to configure products to meet your application’s requirements or comply with export regulations, both of which take time.

The best way to determine lead times is to contact Det-Tronics Customer Service. You can reach them via:

Please have the product information (model number, name, quantities and preferred delivery date) available for the best service.

Upon receipt of an order, typically via email, Det-Tronics will send an email confirming receipt. If you submit your order by either mail or fax, Det-Tronics will acknowledge receipt via the method you specify.

You can learn more about our order entry and tracking process here.

Det-Tronics invoices contain all the information necessary to submit payment. If you are experiencing difficulty, you may contact your authorized local sales representative or Det-Tronics Customer Service for assistance. 

Customer Service Representatives are available:

Monday – Friday, from 8:00 AM – 5:00 PM Central Prevailing Time, United States.

If you need a new or duplicate Det-Tronics invoice, please contact your authorized local sales representative or Det-Tronics Customer Service for assistance. 

Customer Service Representatives are available:

Monday – Friday, from 8:00 AM – 5:00 PM Central Prevailing Time, United States.

You will receive shipment details including tracking information once we ship your order. Until it is ready to ship, we are unable to provide you with tracking information. Please click here for further information on our Order Entry and Tracking process.

The typical order acknowledgment process involves communicating status to you at these points:

Our order entry and tracking process is described in more detail here.

Over time, products become obsolete when:

If you need to replace, repair or upgrade an older Det-Tronics product, please take advantage of these resources:

This page lists obsolete products and their replacements.

This page provides information about upgrading specific products to newer solutions.

This document lists repairable products.

RMA requests are reviewed by Technical Support within 24 hours of submission and that expected lead time is 4 weeks upon receipt at the factory.

To check on existing an RMA status:

Phone: +1-800-765-3473 ext. 3

Email: [email protected] 

Det-Tronics will issue you a Return Material Authorization (RMA) number if it is necessary. This page explains the Det-Tronics RMA process.

Note: Please do not return any material without an RMA number visible on the packaging. Det-Tronics refuses these unexpected shipments. 

Warranty claims start with the Return Materials Authorization (RMA) process. The Repair and Warranty Service process is explained in more detail here.

Our Terms and Conditions documents and product manuals provide complete warranty details.

Warranty terms differ by product, but a multi-year (3-5) warranty on the entire detector and up to a ten (10) year warranty on infrared (IR) source lamps is common.

If you are submitting a warranty claim, please go to our Repair and Warranty Services page for the details on how to submit a claim. 

The Det-Tronics University curriculum offers range and flexibility. Attendees may opt for specific training on fire and gas safety systems and Det-Tronics Eagle Quantum Premier® (EQP), or they may customize their curriculum to address specific skills development and workplace needs.

Training session topics include but are not limited to:

Product-related “Fundamentals”

EQP System Essentials

Det-Tronics University classes are open to users of Det-Tronics equipment as well as our global team of Det-Tronics representatives.

For clients interested in attending a training session, please contact your authorized local sales representative for more help.

Phone #: +1-800-765-3473 ext. 3

Email: [email protected] 

Availability: Monday-Friday from 8am-5pm CST