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Technical Support

Troubleshooting and Repair ProcessTroublehsooting steps2.jpg

 
1. Download Instruction Manuals Here

Flame Manuals

Gas Manuals

Systems Manuals



2. Contact your Local Det-Tronics Representative

Locate Sales Rep Near You

   
                                 

   Or...

   Contact Det-Tronics Factory Technical Support

Phone 1-800-765-3473 extension: 2, available M-F from 8am to 5pm Central Standard Time
Contact us via email
 

3. Return and Repair Process


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NOTE: A Return Material Authorization (RMA) number must be acquired
and displayed on any packages shipped to the factory or they will be refused.

Download the RMA Form Here


Completed RMA forms can be emailed to:
RMA@Det-Tronics.com

RMA requests are reviewed by Technical Support within 24 hours.

Expected lead time is 4 weeks upon receipt at the factory.


Contact Information

To check on existing RMA status:
*Phone: 1-800-765-3473 extension 3
*Website: Ask Det-Tronics
*Email: RMA@Det-Tronics.com

To recieve an explanation of work performed:
*Phone: 1-800-765-3473 extenstion 4
*Email: RMA@Det-Tronics.com

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Instruction Manuals

Flame Instruction Manuals

Gas Instruction Manuals

Systems Instruction Manuals

Discontinued Products

RMA Form

PDF Form

Warranty Terms

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Product Training

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Repairable/Non-Repairable List

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Factory Field Service Request

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