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Technical Support

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NOTE: A Return Material Authorization (RMA) number must be acquired
and displayed on any packages shipped to the factory or they will be refused.

Click HERE to Download the RMA Form


Contact your local Det-Tronics representative:

Locate Sales Rep Near You


                                

Contact Det-Tronics Factory Technical Support

Phone 1-800-765-3473 extension: 2, available M-F from 8am to 5pm Central Standard Time
Contact us via email


Return and Repair Process


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NOTE: A Return Material Authorization (RMA) number must be acquired
and displayed on any packages shipped to the factory or they will be refused.


Completed RMA forms can be emailed to: RMA@Det-Tronics.com

RMA requests are reviewed by Technical Support within 24 hours.

Expected lead time is 4 weeks upon receipt at the factory.


Contact Information

To check on existing RMA status:
*Phone: 1-800-765-3473 extension 3
*Website: Ask Det-Tronics
*Email: RMA@Det-Tronics.com

To recieve and explanation of work performed:
*Phone: 1-800-765-3473 extenstion 4
*Email: RMA@Det-Tronics.com

 Resources

Instruction Manuals

Flame Instruction Manuals

Gas Instruction Manuals

Systems Instruction Manuals

Discontinued Products

RMA Form

PDF Form

Warranty Terms

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Product Training

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Repairable/Non-Repairable List

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Factory Field Serivice Request

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